Monday, November 07, 2011

productivity, profitability, retention and customer satisfaction

these are four measures that are being used to check the performance. in the research, they found out that only 5 of those 12 questions that are related to the retention. these 5 questions are:

  1. do i know what is expected of me at work?
  2. do i have the materials and equipment i need to do my work right?
  3. do i have the opportunity to do what i do best every day?
  4. does my supervisor or someone at work, seem to care about me as a person?
  5. at work, do my opinions seem to count?
a note for myself: people leave managers, not companies;

among those 12 questions, the following 6 questions have the strongest link between positive answers and best business outcomes.
  1. do i know what is expected of me at work?
  2. do i have the materials and equipment i need to do my work right?
  3. do i have the opportunities to do what i do best every day?
  4. in the last seven days, have i received recognition or praise for good work?
  5. does my supervisor or someone at work seem to care about me as a person?
  6. is there someone at work who encourages my development

posted by jameszhou2000 @ 9:06 PM 0 comments

First break all the rules

That's a great book to summarize what makes a great manager better than others. The book is written by Marcus Buckingham and Curt Coffman, based on the Gallup data.

The key 12 questions for employees:
1. do i know what is expected of me at work?
2. do i have the materials and equipment i need to do my work right?
3. at work, do i have the opportunity to do what i do best every day?
4. in the last seven days, have i received recognition or praise for doing good work?
5. does my supervisor, or someone at work, seem to care about me as a person?
6. is there someone at work who encourages my development?
7. at work, do my opinions seem to count?
8. does the mission/purpose of my company make me feel my job is important?
9. are my co-works committed to doing quality work?
10. do i have a best friend at work?
11. in the last six months, has someone at work talked to me about my progress?
12. this last year, have i had opportunities at work to learn and grow?

posted by jameszhou2000 @ 9:00 PM 0 comments