James Zhou 2000

productivity, profitability, retention and customer satisfaction

these are four measures that are being used to check the performance. in the research, they found out that only 5 of those 12 questions that are related to the retention. these 5 questions are:

1. do i know what is expected of me at work?
2. do i have the materials and equipment i need to do my work right?
3. do i have the opportunity to do what i do best every day?
4. does my supervisor or someone at work, seem to care about me as a person?
5. at work, do my opinions seem to count?

a note for myself: people leave managers, not companies;

among those 12 questions, the following 6 questions have the strongest link between positive answers and best business outcomes.

1. do i know what is expected of me at work?
2. do i have the materials and equipment i need to do my work right?
3. do i have the opportunities to do what i do best every day?
4. in the last seven days, have i received recognition or praise for good work?
5. does my supervisor or someone at work seem to care about me as a person?
6. is there someone at work who encourages my development
   

posted by jameszhou2000 @ 9:06 PM